Our system have 5 order status.

1. Pending Approval
   • This is the initial order status after you have successfully check out
   • You will also receive an email notification from us
   • At this status, you can still cancel or or replace files via ticket
2. Print-in-Progress
   • The order status will change to Print-in-progress if your files passed through the preliminary pre-flight check
   • You will also receive an email notification from us
   • At this status, we are unable to adhere to any changes or cancellation of order
3. In-transit
   • Once your order is ready, the order status will change to In-Transit
   • Invoice will be available for download from your account
4. Completed
   • This status will be updated upon successful delivery.
   • * Note that you have 5 days (including weekends and public holiday) from the date of this status to raise any print issues pertaining to this order.
5. Cancelled
   • This status means your order has been cancelled
6. Pending Payment – Unsuccessful payment.